We are committed to delivering high-quality service and care to our residents and their families in ways that improve their quality of life. Listed below are just a few of the kind words expressed by our residents, family members and friends.
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The Executive Director, Matt is a warm and caring person as is the staff there. He was
very helpful to me and helped make a sad situation better. Gary was unable to walk for the last 2+ years but was mentally alert and in his seventies. He was in Assisted Living there as we wanted him to be in a clean, bright and cheerful place that could also handle his needs. He recently passed away from pneumonia and other complications. Removing his belongings was
a hard task filled with tears and emotions. It was nice to have the people there be so helpful
and nice. My family and I appreciate it very much.-Patricia Anderson
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My mother-in-law was a resident of Pacific Gardens from 2018 to 2021. We had visited many other facilities and Pacific Gardens was by far the best. Tina was very patient and shared a lot of details about the facility during our tour. She was easy to communicate with over email and when a unit was open a few months after our tour, we moved my mother-in-law in right away. Over the years, the administrative staff (Tricia) and all the nurses and caregivers provide a high level of care for my mother-in-law. The staff was always very helpful and patient and made sure my mother-in-law had everything she needed. Our family did not live close so we would often mail supplies and other items to Pacific Gardens and made the whole process so easy. Pacific Gardens helped with transportation to doctors appointments and helped schedule onsite care like flu shots, podiatrist appointments, etc. They even coordinated an onsite COVID-19 vaccine clinic for all the residents so we didn't have to worry about anything. My mother-in-law recently passed away and Pacific Gardens showed a lot of compassion and helped us coordinate the removal of her belongings from her unit. They made everything so easy and we felt they went out of their way to support our family. Our family thanks everyone at Pacific Gardens for being able to provide a wonderful home for my mother-in-law the last few years of her life.
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The staff at Pacific Gardens have provided our family support and comfort as we came to terms with our mother's dementia. Our hope was it find a safe and stimulating environment to enable her well being and happiness. It turned out to be so much more than that. The memory specialist and staff has helped our family to understand this illness and to enjoy every bit of time we have with her. We have been blessed to watch as our mom respond to their care and kindness.
Every staff member, from the nursing to the nutritionists, receptionist and aides, are extraordinary. It has been 5 years and there has been very little staff turnover. It speaks to the management team and community they foster. We are so very thankful for PG!
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We considered four places: Belmont Village, Atria Sunnyvale, Sunrise of Sunnyvale, and Pacific Gardens. I feel really lucky to have wisely chosen Pacific Gardens. Atria is a corporate chain and does not have the small family feel of Pacific Gardens. Sunrise seemed constrained, with not much open space; it felt like everyone was packed in there. As for Belmont, you could pay a hefty price to have your parent there (much higher than Pacific Gardens) and still not be as happy as if your parent were at Pacific Gardens. First of all, unlike the three other places, the staff at Pacific Gardens is heavily Filipino, and I have to say that the kind and optimistic nature of many Filipinos makes them excellent at elderly care. You will simply have a more enjoyable time with your parent and the Pacific Gardens staff during your parent's time at Pacific Gardens. Also, Pacific Gardens is not part of a big corporate chain of facilities, so the feeling there is much more personal. Dealing with smells is always a challenge at any assisted living, but the Pacific Gardens staff does a good job keeping the place clean. At Atria I smelled urine even in the hallways, which I never did during my mother's five years at Pacific Gardens. Belmont impressed me as where wealthy people put their parents. I got the feeling that the families might not visit that often. When we were visiting I saw someone who was essentially paid to visit an elderly person and spend time with them; not being a family member, she was not having much success entertaining the elderly parent. The holiday food at Pacific Gardens is not that great, but my mother always said the everyday food was delicious, and that is more important. All in all, if you can get your parent in at Pacific Gardens, I think you will be much happier than if your parent were at Atria, Sunrise, or even Belmont.
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My family has had a deeply caring and supportive experience with Pacific Gardens. We worked closely with staff members while we were exploring whether the Memory Care here would be a good fit for my mother. PG worked seamlessly with our pre-existing hospice team and took a great deal of care to address all of our concerns. In the months that my mother has lived here, she has adjusted very well to the community and to the caregivers. I'm deeply grateful that we found PG and that each of my family members has been able to rely on their compassionate and caring support.
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